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Terms & Conditions

Ensure a great experience with our service practices

These Terms of Service govern your use of the website located at https://yawaia.com and any related services provided by Yawaia S.A..

By accessing https://yawaia.com, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Yawaia S.A..

We, Yawaia S.A., reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on March 9, 2024.

Client Confidentiality

We guarantee the confidentiality of your information, not sharing it with third parties and employing encrypted hardware for secure note-taking. We strive to utilize secure communication channels; however, clients should be aware that if they choose to share private information through a third-party service, there is an inherent risk of data leakage over which we have no control, and consequently, we cannot be held liable for any resulting damage.

Usage of learning materials

Materials provided during coaching or courses are copyrighted by us and are intended for your personal use only, not for commercial distribution or use.

Self-custody course and individual support limit

Every participant is provided with individualized support to navigate the course curriculum, overcome any confusion, or address obstacles encountered. This assistance is available through emails, chat messages, or voice messages, tailored to facilitate successful course completion. However, the volume of questions should be kept reasonable, and we cannot allocate time to extensively discuss details or philosophical questions not directly relevant to the course objectives. For those interested in exploring specific topics in depth, we offer a 50% discount on additional coaching sessions throughout the course duration.

V.I.P. self-custody course support limit

For our VIP Individual Coaching Program, each participant receives personalized guidance to master the self-custody process, with dedicated support to resolve any confusion or challenges encountered. This premium assistance is delivered through emails, chat messages, voice calls, voice messages and video calls. The coaching is specifically focused on the process of achieving self-custody, featuring clearly structured sessions with defined goals. It's imperative that clients actively engage and fulfill their responsibilities to make progress. Sessions are designed with a specific focus and are not intended for open-ended questions or in-depth discussions on unrelated details. Should a client not participate actively, we reserve the right to issue up to three written reminders for cooperation. Continual non-compliance may lead to the termination of the coaching agreement without a refund.


We require advance payment for all services, including coaching sessions and courses. Payments must be made at least 24 hours before the scheduled start time. Failure to meet this deadline results in automatic session or course cancellation. Repeated non-compliance with our payment policy may lead to service termination. We reserve the right to refuse service for repeated non-payment. Once payment is processed, clients will receive an email confirmation.

When making a payment in cryptocurrency, please ensure to include any transaction fees so that the full payment amount is successfully transferred.


Sessions and courses can be rescheduled without extra charges if changes are requested at least 24 hours before the originally scheduled time or start date, using our contact form or email. Please note, unused sessions and courses cannot be postponed indefinitely; they must be rescheduled within 3 months of the original date, beyond which they will not be valid.

Refunds for courses

If you need to withdraw within the first week of the course, you will receive a full refund. Should you decide to withdraw during the second week, we can offer a 50% refund. Please note, after the second week, we're unable to provide refunds.

Refunds for coaching sessions

For cancellations made more than 24 hours before the scheduled session, clients will be refunded their payment minus a 10% cancellation fee of the total amount to cover administrative expenses.

For cancellations occurring less than 24 hours before the session's scheduled start time, 50% of the total fee will be retained to compensate for the short notice and the resulting lost opportunity to book another client.

If a client wishes to terminate a session within the first quarter of the booked session duration (for the VIP package at the end of the first full session), they are eligible for a 50% refund of the fee. This must be requested immediately during the session.

Generally, no refunds will be provided after the completion of a session.

No refunds will be issued for sessions missed without prior notice. However, in the event of an emergency, upon presentation of evidence for the unavoidable cause, we may, at our discretion, offer a partial or full credit towards future sessions.

Refund timeframe, fees and crypto price fluctuations

Refunds will be processed to the original payment method within 7 business days.

In the event of a refund, please be aware that we reserve the right to pass on any transaction fees to cover the costs associated with the transaction.

Regarding refunds issued in cryptocurrency, we will always return the amount of cryptocurrency originally paid (minus transaction fees) at the time of the payment transaction. Please understand that fluctuations in cryptocurrency value between the time of payment and the time of cancellation are the responsibility of the client, and we cannot accommodate for changes in market value.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

  • modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
  • remove any copyright or other proprietary notations from any materials and software on this website;
  • transfer the materials to another person or "mirror" the materials on any other server;
  • knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Yawaia S.A. provides;
  • use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
  • use this website or its associated services in violation of any applicable laws or regulations;
  • use this website in conjunction with sending unauthorized advertising or spam;
  • harvest, collect, or gather user data without the user’s consent; or
  • use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to Yawaia S.A. and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by Yawaia S.A. at any time.

User-Generated Content

You retain your intellectual property ownership rights over content you submit to us for publication on our website. We will never claim ownership of your content, but we do require a license from you in order to use it.

When you use our website or its associated services to post, upload, share, or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.

The license you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the license will continue until the relevant commercial or post has been discontinued by us.

You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences and our Privacy Policy.


Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, Yawaia S.A. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall Yawaia S.A. or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Yawaia S.A. or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, "consequential loss" includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. Yawaia S.A. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.


Yawaia S.A. has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by Yawaia S.A. of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.


Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Panama. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Contact Us

For any questions or concerns regarding your terms & conditions, please us using our contact form.

This acceptable use policy covers the products, services, and technologies (collectively referred to as the "Products") provided by Yawaia S.A. under any ongoing agreement. It’s designed to protect us, our customers and the general Internet community from unethical, irresponsible and illegal activity.

Yawaia S.A. customers found engaging in activities prohibited by this acceptable use policy can be liable for service suspension and account termination. In extreme cases, we may be legally obliged to report such customers to the relevant authorities.

This policy was last reviewed on March 6, 2024.

Fair use

We provide our facilities with the assumption your use will be "business as usual", as per our offer schedule. If your use is considered to be excessive, then additional fees may be charged or capacity may be restricted.

We are opposed to all forms of abuse, discrimination, rights infringement and/or any action that harms or disadvantages any group, individual or resource. We expect our customers and, where applicable, their users ("end-users") to likewise engage our Products with similar intent.

Customer accountability

We regard our customers as being responsible for their own actions as well as for the actions of anyone using our Products with the customer’s permission. This responsibility also applies to anyone using our Products on an unauthorized basis as a result of the customer’s failure to put in place reasonable security measures.

By accepting Products from us, our customers agree to ensure adherence to this policy on behalf of anyone using the Products as their end users. Complaints regarding the actions of customers or their end-users will be forwarded to the nominated contact for the account in question.

If a customer — or their end-user or anyone using our Products as a result of the customer — violates our acceptable use policy, we reserve the right to terminate any Products associated with the offending account or the account itself or take any remedial or preventative action we deem appropriate without notice. To the extent permitted by law, no credit will be available for interruptions of service resulting from any violation of our acceptable use policy.

Prohibited activity

Copyright infringement and access to unauthorized material

Our Products must not be used to transmit, distribute or store any material in violation of any applicable law. This includes but isn’t limited to:

  1. any material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and
  2. any material that is obscene, defamatory, constitutes an illegal threat or violates export control laws.

The customer is solely responsible for all material they input, upload, disseminate, transmit, create or publish through or on our Products, and for obtaining legal permission to use any works included in such material.

SPAM and unauthorized message activity

Our Products must not be used for the purpose of sending unsolicited bulk or commercial messages in violation of the laws and regulations applicable to your jurisdiction (“spam”). This includes but isn’t limited to sending spam, soliciting customers from spam sent from other service providers, and collecting replies to spam sent from other service providers.

Our Products must not be used for the purpose of running unconfirmed mailing lists or telephone number lists ("messaging lists"). This includes but isn’t limited to subscribing email addresses or telephone numbers to any messaging list without the permission of the email address or telephone number owner, and storing any email addresses or telephone numbers subscribed in this way. All messaging lists run on or hosted by our Products must be "confirmed opt-in". Verification of the address or telephone number owner’s express permission must be available for the lifespan of the messaging list.

We prohibit the use of email lists, telephone number lists or databases purchased from third parties intended for spam or unconfirmed messaging list purposes on our Products.

This spam and unauthorized message activity policy applies to messages sent using our Products, or to messages sent from any network by the customer or any person on the customer’s behalf, that directly or indirectly refer the recipient to a site hosted via our Products.

Unethical, exploitative, and malicious activity

Our Products must not be used for the purpose of advertising, transmitting or otherwise making available any software, program, product or service designed to violate this acceptable use policy, or the acceptable use policy of other service providers. This includes but isn’t limited to facilitating the means to send spam and the initiation of network sniffing, pinging, packet spoofing, flooding, mail-bombing and denial-of-service attacks.

Our Products must not be used to access any account or electronic resource where the group or individual attempting to gain access does not own or is not authorized to access the resource (e.g. "hacking", "cracking", "phreaking", etc.).

Our Products must not be used for the purpose of intentionally or recklessly introducing viruses or malicious code into our Products and systems.

Our Products must not be used for purposely engaging in activities designed to harass another group or individual. Our definition of harassment includes but is not limited to denial-of-service attacks, hate-speech, advocacy of racial or ethnic intolerance, and any activity intended to threaten, abuse, infringe upon the rights of or discriminate against any group or individual.

Other activities considered unethical, exploitative and malicious include:

  1. Obtaining (or attempting to obtain) services from us with the intent to avoid payment;
  2. Using our facilities to obtain (or attempt to obtain) services from another provider with the intent to avoid payment;
  3. The unauthorized access, alteration or destruction (or any attempt thereof) of any information about our customers or end-users, by any means or device;
  4. Using our facilities to interfere with the use of our facilities and network by other customers or authorized individuals;
  5. Publishing or transmitting any content of links that incite violence, depict a violent act, depict child pornography or threaten anyone’s health and safety;
  6. Any act or omission in violation of consumer protection laws and regulations;
  7. Any violation of a person’s privacy.

Our Products may not be used by any person or entity, which is involved with or suspected of involvement in activities or causes relating to illegal gambling; terrorism; narcotics trafficking; arms trafficking or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical or biological weapons, weapons of mass destruction, or missiles; in each case including any affiliation with others whatsoever who support the above such activities or causes.

Unauthorized use of Yawaia S.A. property

We prohibit the impersonation of Yawaia S.A., the representation of a significant business relationship with Yawaia S.A., or ownership of any Yawaia S.A. property (including our Products and brand) for the purpose of fraudulently gaining service, custom, patronage or user trust.

About this policy

This policy outlines a non-exclusive list of activities and intent we deem unacceptable and incompatible with our brand.

We reserve the right to modify this policy at any time by publishing the revised version on our website. The revised version will be effective from the earlier of:

  • the date the customer uses our Products after we publish the revised version on our website; or
  • 30 days after we publish the revised version on our website.

For any questions or concerns regarding our acceptable use policy, please contact us using our contact form.

Why Choose Us?

Our coaching stands apart from the rest, as we employ a deeply empathetic approach that allows us to meet you at your skill level.

We understand

how overwhelming and complex cryptocurrencies can seem when people enter the world of crypto.

We answer

your questions to your level of competence, avoiding frustrating technical language.

We coach

you to explore your personal crypto story and provide guidance to help you achieve your goals.

We empower

you with the knowledge and tools needed to make informed decisions and thrive in the world of crypto.

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Contact & Follows

Looking forward to connecting with you!

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